Delivery & Returns

Processing and Dispatch:

Orders to UK addresses are processed by The Fruit Tree Ltd and dispatched from our UK warehouse.
Orders placed before 10am on working days (Monday to Friday) will be processed and dispatched on the same day (excluding bank holidays).
Orders placed over the weekend will be dispatched the following Monday.
Once dispatched, delivery typically occurs within 48 hours.

Courier:

We use DPD for all UK deliveries, providing a tracked service with delivery expected within 48 hours of dispatch. Some deliveries may take longer depending on the destination.
DPD usually delivers Monday to Friday. Please ensure someone is available to sign for the delivery at the address.

Delivery Costs:

The delivery cost depends on the size of your order:
- England, Wales & Southern Scotland: 2-4 jars £4.65 5–11 jars £6.55 12+ jars £8.45
- Scottish Highlands: 2-4 jars £7.99 5-11 jars £18.50 12+ jars £22.99
- Northern Ireland: 2-4 jars £9.99 5–11 jars £19.99 12+ jars £24.99
A minimum order of two jars is required, which can be of the same or different flavours.

Processing and Dispatch:

Orders to European addresses are processed by il Frutteto Italia and dispatched from our warehouse in Italy, meaning no import duties or taxes are due.
Orders placed before 10am on working days (Monday to Friday) will be processed and dispatched on the same day (excluding bank holidays).
Orders placed over the weekend will be dispatched the following Monday.
Delivery is typically within 3 to 5 working days.

Where We Deliver:

We currently deliver to the following European countries:

Courier:

We use DHL for all European deliveries, providing a tracked service with delivery expected within 3 to 5 working days of dispatch. Some deliveries may take longer depending on the destination.
Once your order is dispatched, DHL will send you tracking information.
DHL usually delivers Monday to Friday. Please ensure someone is available to sign for the delivery at the address.

Delivery Costs:

The delivery cost varies depending on the destination and size of the order and will be calculated at checkout after you enter your address.
A minimum order of two jars is required, which can be of the same or different flavours.

AUSTRIA, BELGIUM, FRANCE, GERMANY, LUXEMBOURG, NETHERLANDS (DHL)	2 – 10 jars	€ 19,99
	2 – 3 cases	€ 24,99
	4 – 5 cases	€ 27,99
	6 – 7 cases	€ 30,49
	8 – 11 cases	€ 39,99

COVID-19 Impact:

Due to COVID-19, some couriers are experiencing delays because of staff shortages and increased demand. This may result in your parcel taking longer to arrive.
We will do our best to track your package. However, to avoid sending duplicates, we will wait at least 10 working days before considering a parcel lost or delayed.

Our Return Policy:

We hope you are satisfied with your purchase. If not, and you wish to return any items, please email us at [email protected], explaining the reason for the return.
To be eligible for a full refund:
- The item(s) must be returned within 30 days of purchase.
- The item(s) must be unopened, unused, in the original packaging, and in the same condition as received.
- Please include the original packing slip where possible so we can identify your order number.
If more than 30 days have passed since your purchase, we cannot offer a refund or exchange.

Return Shipping:

To obtain the returns address and further instructions, please email [email protected].
You will be responsible for paying the shipping costs for returning your item(s). Shipping costs are non-refundable.
If the returned items are valued over £30 / €35, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of returned items.

Refund Process:

Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund.
If approved, your refund will be processed and a credit will be applied to your original payment method, usually within five working days.

Late or Missing Refunds:

If you haven’t received your refund after five working days:
- Check with your bank or credit card company, as processing times can vary.
- If you still haven’t received your refund, please contact us at [email protected].

We only replace items if they are defective or damaged. If you need an exchange for such items, please email [email protected] for assistance.
The time it may take for your exchanged product to reach you can vary depending on your location.