Delivery & Returns
1. UK Delivery
Processing and Dispatch:
- Orders to UK addresses are processed by The Fruit Tree Ltd and dispatched from our UK warehouse.
- Orders placed before 10am on working days (Monday to Friday) will be processed and dispatched on the same day (excluding bank holidays).
- Orders placed over the weekend will be dispatched the following Monday.
- Once dispatched, delivery typically occurs within 48 hours.
Courier:
- We use DPD for all UK deliveries, providing a tracked service with delivery expected within 48 hours of dispatch. Some deliveries may take longer depending on the destination.
- DPD usually delivers Monday to Friday. Please ensure someone is available to sign for the delivery at the address.
Delivery Costs:
- The delivery cost depends on the size of your order:
- England, Wales & Southern Scotland: 2-4 jars £4.65 5–11 jars £6.55 12+ jars £8.45
- Scottish Highlands: 2-4 jars £7.99 5-11 jars £18.50 12+ jars £22.99
- Northern Ireland: 2-4 jars £9.99 5–11 jars £19.99 12+ jars £24.99
- A minimum order of two jars is required, which can be of the same or different flavours.
2. European Delivery
Processing and Dispatch:
- Orders to European addresses are processed by il Frutteto Italia and dispatched from our warehouse in Italy, meaning no import duties or taxes are due.
- Orders placed before 10am on working days (Monday to Friday) will be processed and dispatched on the same day (excluding bank holidays).
- Orders placed over the weekend will be dispatched the following Monday.
- Delivery is typically within 3 to 5 working days.
Where We Deliver:
We currently deliver to the following European countries:
- Austria
- Belgium
- France
- Germany
- Ireland
- Italy
- Luxembourg
- Netherlands
- Spain
- Switzerland
Courier:
- We use DHL for all European deliveries, providing a tracked service with delivery expected within 3 to 5 working days of dispatch. Some deliveries may take longer depending on the destination.
- Once your order is dispatched, DHL will send you tracking information.
- DHL usually delivers Monday to Friday. Please ensure someone is available to sign for the delivery at the address.
Delivery Costs:
- The delivery cost varies depending on the destination and size of the order and will be calculated at checkout after you enter your address.
- A minimum order of two jars is required, which can be of the same or different flavours.
AUSTRIA, BELGIUM, FRANCE, GERMANY, | 2 – 10 jars | € 19,99 |
| 2 – 3 cases | € 24,99 |
| 4 – 5 cases | € 27,99 |
| 6 – 7 cases | € 30,49 |
| 8 – 11 cases | € 39,99 |
IRELAND, SPAIN (DHL) | 2 – 10 jars | € 20,99 |
| 2 – 3 cases | € 26,49 |
| 4 – 5 cases | € 30,99 |
| 6 -7 cases | € 35,99 |
| 8 – 11 cases | € 45,99 |
SWITZERLAND (DHL) | 2 – 10 jars | € 29,99 |
| 2 – 3 cases | € 39,99 |
| 4 – 5 cases | € 47,99 |
| 6 – 7 cases | € 54,99 |
| 8 -11 cases | € 62,99 |
ITALY (DHL) | 2 – 10 jars | € 9,99 |
2 – 3 cases | € 10,99 | |
4 – 7 cases | € 12,99 | |
7 – 11 cases | € 15,99 |
3. Delivery Delays
COVID-19 Impact:
- Due to COVID-19, some couriers are experiencing delays because of staff shortages and increased demand. This may result in your parcel taking longer to arrive.
- We will do our best to track your package. However, to avoid sending duplicates, we will wait at least 10 working days before considering a parcel lost or delayed.
Returns
Our Return Policy:
- We hope you are satisfied with your purchase. If not, and you wish to return any items, please email us at [email protected], explaining the reason for the return.
- To be eligible for a full refund:
- The item(s) must be returned within 30 days of purchase.
- The item(s) must be unopened, unused, in the original packaging, and in the same condition as received.
- Please include the original packing slip where possible so we can identify your order number.
- If more than 30 days have passed since your purchase, we cannot offer a refund or exchange.
Return Shipping:
- To obtain the returns address and further instructions, please email [email protected].
- You will be responsible for paying the shipping costs for returning your item(s). Shipping costs are non-refundable.
- If the returned items are valued over £30 / €35, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of returned items.
Refunds
Refund Process:
- Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund.
- If approved, your refund will be processed and a credit will be applied to your original payment method, usually within five working days.
Late or Missing Refunds:
- If you haven’t received your refund after five working days:
- Check with your bank or credit card company, as processing times can vary.
- If you still haven’t received your refund, please contact us at [email protected].
Sale Items
- Unfortunately, sale items cannot be refunded.
Exchanges
- We only replace items if they are defective or damaged. If you need an exchange for such items, please email [email protected] for assistance.
- The time it may take for your exchanged product to reach you can vary depending on your location.